Customer Success Associate
Shelf Life
- Company: Shelf Life
- Location: Abuja, Nigeria
- Salary: Not stated
- Apply by: 2026-11-19
Job overview
Pro-actively managing a large base of Shelf Life customers helping them maximize the value they receive from the Shelf Life tools and services.
Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base
Ensuring customers receive regular communication on best practices and new release information on products and services
Acting as a single point of contact to coordinate all Shelf Life related enquiries
Proactively monitor the customer base, taking appropriate actions accordingly, tracking and evaluating performance.
Provide feedback to the team regarding customer experience.
Assist and coordinate with the sales teams to help maximize the Lifetime Value (LTV) of clients.
Work with the Ops/Support team to understand and analyze client facing issues/data anomalies allowing them to be efficiently resolved
Answer user support requests
Create detailed support tickets and follow up on resolution
Conduct Technical Discovery on support issues
Key Performance Metrics
Support issues closed successfully
Speed up resolution of complaints and questions
Requirements
- Strong aptitude for quantitative reasoning
- Strong verbal and written communication abilities
- Attention to detail.
- B.sc/HND in a scientific or technical discipline preferably Information Technology, Data Science, or any related fields
- Experience in Customer Relationship Management and Data Management
- Proficient in using spreadsheets
- Resides in Abuja