Customer Success Agent
Strongmb
- Company: Strongmb
- Location: Remote, Nigeria, Nigeria
- Salary: Not stated
- Apply by: 2026-11-20
Job overview
You will be the first point of contact for Strongmb users, resolving issues, answering questions, and ensuring every customer has a great experience.
Responsibilities
Handle customer inquiries via WhatsApp, email, and live chat
Resolve transaction disputes and escalate when needed
Document recurring issues and share feedback with the product team
Maintain fast response times and high satisfaction scores
Requirements
- Excellent written and verbal communication skills
- Patient, empathetic, and solution-oriented
- Experience in customer support is an advantage