Customer Service Rep (Portfolio Manager)
Toke Cosmetics
- Company: Toke Cosmetics
- Location: Lagos, Nigeria
- Salary: Not stated
- Apply by: 2026-10-25
Job overview
Look after a portfolio of customers — answer well, follow through, keep them coming back.
Most of our customers meet us through a WhatsApp message or an order enquiry, and you are that meeting. You look after a portfolio of them: answering questions about skin concerns and products, tracking orders, sorting out what went wrong, and following up so a first order becomes a second.
What you will be doing
Answer customers on WhatsApp, email, phone and social, quickly and in our voice.
Know the range well enough to recommend honestly, including saying "not that one".
Track orders and chase deliveries on the customer's behalf.
Own complaints through to a resolution the customer accepts.
Follow up your portfolio, and keep notes worth reading.
Requirements
- One or more years in customer service, ideally beauty or retail.
- Clear written English, and a warm phone manner.
- Genuinely interested in skincare — you will be asked real questions.
- Patient with people who are upset, and organised enough to follow through.
- Based in Lagos.