Customer Service Officer
Swift Consulting
- Company: Swift Consulting
- Location: Ogudu, Lagos, Nigeria
- Salary: Not stated
- Apply by: 2026-10-12
Job overview
We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm. The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
Key Responsibilities
* Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
* Provide accurate information about the company’s products, services, and solutions.
* Resolve customer complaints and concerns promptly and professionally.
* Follow up with customers to ensure issues are properly resolved.
* Escalate technical or complex issues to the appropriate team when necessary.
* Maintain accurate records of customer interactions, complaints, and resolutions.
* Build and maintain positive relationships with customers.
* Assist customers with basic product or service-related issues.
* Gather customer feedback and communicate recurring concerns to the relevant team.
* Prepare regular reports on customer inquiries, complaints, and service activities.
* Maintain a professional and customer-friendly approach at all times.
Requirements
- Minimum of HND/B.Sc. in Business Administration, Marketing, Communications, or a related field.
- 2–3 years of experience in customer service, client support, help desk, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good knowledge of customer service principles and practices.
- Ability to handle difficult customers professionally and patiently.
- Proficiency in Microsoft Office and digital communication tools.
- Ability to learn and explain technology products or services effectively.
- Must be organized, proactive, patient, and customer-focused.
- Ability to work independently and as part of a team.